LIMITED WARRANTY POLICY
Cookshack Smoker Ovens
are guaranteed to be free from defects in material and workmanship under normal
use and when installed in accordance with factory recommendations.
This limited warranty
includes parts and labor for the first 90 days. Following the 90-day period,
the two (2) year limited warranty is for parts only.
obligation under this warranty, shall be to repair or replace at its option any
part deemed defective upon examination by Cookshack, Inc., or its authorized
agent, for a period of two (2) years from the date of sale.
Customer must obtain
approval from Cookshack, Inc. before performing any service. Cookshack, Inc. is
not responsible for any unauthorized service work.
1. The Limited
Warranty extends to the original purchaser only.
2. To make claim or
request for the Limited Warranty, the original purchaser must notify Cookshack,
Inc. Customer Service for instructions as to the repair or replacement of the
defective merchandise prior to attempting or contracting for repair of the
oven. (See following page for Return Merchandise Policies).
3. The model number
and serial number of the Cookshack Smoker Oven must accompany any request for
service to the oven.
4. The Limited
Warranty shall not apply if the merchandise has been improperly installed,
damaged due to abuse, misuse, misapplication, accident, or as a result of
service or modification by any other than an authorized Cookshack, Inc. service
There are no express
warranties other than the limited warranty stated herein above. No warranties
whether express or implied, including, but not limited to, any implied
warranties of merchantability of fitness for a particular purpose shall extend
beyond the respective warranty periods described above.
Cookshack, Inc. shall
not be liable for any direct, indirect, special, consequential, incidental, or
punitive damages; lost profits or loss of use or interruption of business
regardless of the form of action or theory of liability resulting from any
defect in or use of the Cookshack smoker oven, accessories and/or heating
on obtaining service under this Limited Warranty is available on the following
page or by contacting a Cookshack, Inc. Customer Service Representative
directly at (580)765-3669.
RETURN MERCHANDISE POLICY
If you have
merchandise that you believe is defective and requires repair or replacement:
1. Call Cookshack, Inc. at
(580)765-3669. Ask to speak to
a Customer Service Representative. Have your Smoker Oven model number and
serial number ready.
If you are advised to
return the merchandise to the factory for repair or replacement, please observe
the following procedures.
2. A return number will be
issued to you by a Customer Service
Representative and mail you an instruction form (called a Return Merchandise
Authorization) for returning the merchandise with a return number on it.
merchandise must have a return number. Do not return merchandise without a
3. Attach the return number to
If you were sent a
Return Merchandise Authorization, attach it to the merchandise you are
If you were issued a
RETURN NUMBER by phone and not sent a Return Merchandise Authorization, attach
a note to the merchandise with your name, address and RETURN NUMBER.
Print the RETURN
NUMBER on the outside of the return packaging.
4. Ship the merchandise back to
Return the merchandise
to Cookshack, Inc., shipping prepaid, F.O.B. destination, in the original
container or equivalent.
merchandise must be shipped to: Cookshack, Inc., 2405 Sykes Blvd., Ponca City,
You assume the risk of
any loss or damage that occurs during transit due to improper packaging of the
returned merchandise. Use the original container that the merchandise was
shipped in or equivalent.
5. Repair or replacement of
merchandise under warranty.
repairing defective merchandise is at Cookshack, Inc.'s option.
If repair of
merchandise is deemed necessary by Cookshack, Inc. you will be instructed as to
the necessary arrangements in order to affect the repair of the merchandise.
If replacement merchandise
is deemed necessary by Cookshack, Inc. you will be invoiced for the replacement
merchandise upon shipment. Credit for merchandise under warranty deemed to be
defective by Cookshack, Inc. will be issued upon return of the defective
Credit may be denied
if the returned merchandise is not found to be defective by Cookshack, Inc.; if
it is not under warranty; if it is not received at Cookshack, Inc. 30 days
after your RETURN NUMBER is issued; if it is damaged due to abuse, misuse,
misapplication or accident; if it has been serviced or modified by any other
than an authorized Cookshack, Inc. service agent; is not returned with a RETURN
NUMBER; is not in clean condition; is not complete; is damaged or lost in
Replacement merchandise is sent to you via FedEx Ground or common
carrier. If you request replacement merchandise to be sent by faster service
than FedEx Ground or common carrier, you shall incur the cost of shipping.